1. About This Policy
This Privacy Policy explains how BoomBet ("BoomBet," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who use the BoomBet platform at boombet.ws ("the Platform"). It covers all BoomBet services — including sports betting, live casino, jackpot slots, poker, baccarat, and any other features on the platform.
BoomBet is an online gaming platform built specifically for Pakistani players. Because our entire player base is in Pakistan and all our transactions are conducted in Pakistani Rupees (PKR) using local payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard — our data handling practices are designed with the realities of Pakistani digital life in mind.
By registering on BoomBet, making a deposit, or using any part of the platform, you confirm that you have read this Privacy Policy and understand how your data is processed. If you do not agree with this policy, you must not use BoomBet.
Our core commitment: BoomBet will never sell your personal data to third-party marketers. We collect only what is genuinely necessary to run your account, process payments, keep the platform secure, and meet our legal obligations. Nothing more.
This Privacy Policy should be read alongside BoomBet's Terms and Conditions and Responsible Gaming Policy. Together, these three documents form the complete framework governing your relationship with BoomBet.
2. Data We Collect
BoomBet collects personal data in two ways: information you provide directly when registering and using the platform, and information collected automatically when you access or interact with BoomBet. Here is a complete breakdown:
2.1 Information You Provide
| Category | Specific Data | When Collected |
|---|---|---|
| Identity | Full name, date of birth, CNIC number, photograph (for KYC) | At registration and during identity verification |
| Contact | Mobile number, email address | At registration |
| Financial | Easypaisa/JazzCash wallet number, bank account details (IBAN), card details (last 4 digits only — full card numbers are never stored by BoomBet) | When making deposits or setting up withdrawals |
| Account | Username, password (stored as encrypted hash), security questions | At registration |
| Communications | Support chat transcripts, emails sent to BoomBet, feedback submitted | When you contact BoomBet support |
2.2 Information Collected Automatically
When you access BoomBet — whether on mobile or desktop — we automatically collect certain technical data to keep the platform running securely and smoothly:
- Device data: device type, operating system version, browser type, screen resolution;
- Connection data: IP address, mobile network, approximate geographic location (city level only);
- Usage data: pages visited, games played, bets placed, time spent on the platform, features clicked;
- Session data: login timestamps, session duration, logout events;
- Cookies and tracking: see Section 6 for full details on how BoomBet uses cookies.
2.3 Information from Third Parties
BoomBet may receive data about you from third-party identity verification providers when you complete KYC, from payment processors confirming transaction status, and from fraud prevention services that cross-reference account activity against known risk patterns. This information is used solely for the purpose for which it was obtained — account verification, payment processing, or fraud prevention — and is not used for marketing.
3. How We Use Your Data
BoomBet uses your personal data for the following clearly defined purposes:
- Running your account: creating and managing your BoomBet account, verifying your identity (KYC), processing your deposits and withdrawals in PKR, and maintaining your betting history and account balance;
- Delivering the platform: providing access to sports betting, live casino, jackpot slots, poker, baccarat, and all other BoomBet products and features;
- Security and fraud prevention: detecting and preventing fraudulent activity, multi-accounting, money laundering, and unauthorised account access;
- Customer support: responding to your enquiries, processing account requests, and resolving disputes through BoomBet's support team;
- Legal compliance: meeting BoomBet's obligations under applicable anti-money laundering requirements, identity verification regulations, and any requests from legitimate law enforcement authorities;
- Responsible gaming: monitoring account activity for patterns that may indicate problem gambling and delivering responsible gaming interventions where appropriate;
- Platform improvement: using aggregated, anonymised usage data to understand how players use BoomBet and improve the platform's features, performance, and navigation;
- Marketing communications: sending you relevant offers, promotions, and updates about BoomBet — only if you have not opted out. See Section 11 for full details and how to unsubscribe.
Plain language: We use your data to run your account properly and keep BoomBet secure. We don't use it for anything that isn't directly connected to giving you a good, safe gaming experience on the platform.
4. Legal Bases for Processing
BoomBet processes your personal data on the following legal grounds, depending on the specific activity:
- Contract performance: Most of BoomBet's data processing is necessary to perform the contract between you and BoomBet — in other words, to run your account, process bets, and pay out winnings. Without processing your data, BoomBet cannot deliver its services to you.
- Legal obligation: BoomBet processes certain data because it is legally required to do so — for example, collecting and verifying identity documents as part of its anti-money laundering obligations.
- Legitimate interests: BoomBet processes some data on the basis of its legitimate business interests, such as detecting fraud, securing the platform, and analysing aggregated usage patterns to improve the product. These interests have been assessed against your rights and are not found to override them.
- Consent: Where BoomBet relies on your consent to process data — specifically for sending you marketing communications — you can withdraw that consent at any time. Withdrawing consent does not affect any prior processing that was based on consent before it was withdrawn.
5. Data Sharing
BoomBet does not sell your personal data to any third party. We share your data only in the following limited and necessary circumstances:
5.1 Service Providers
BoomBet uses a small number of carefully selected third-party service providers who process data on our behalf and under our instructions. These include:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and bank partners — to process your deposits and withdrawals in PKR;
- Identity verification providers: to confirm your identity and comply with KYC requirements when you register or request a large withdrawal;
- Fraud prevention services: to identify and block fraudulent activity on the BoomBet platform;
- Hosting and infrastructure providers: who store and process BoomBet platform data in secure data centres;
- Customer support tools: the software platforms used by BoomBet's support team to manage live chat and email communications.
All third-party service providers are contractually bound to process your data only for the specific purpose for which it was shared, to maintain appropriate security standards, and not to use it for their own independent purposes.
5.2 Legal and Regulatory Disclosure
BoomBet may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where it is legally required to do so — for example, in response to a valid court order, in connection with an active investigation into financial crime, or to comply with anti-money laundering reporting obligations. BoomBet will notify you of such disclosure where legally permitted to do so.
5.3 Business Transfers
In the event that BoomBet is involved in a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via the mobile number on your account before your data is transferred and becomes subject to a different privacy policy.
6. Cookies & Tracking
BoomBet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how the platform is being used. Here is what we use and why:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
|
No — required for the platform to function | |
|
Yes — via cookie preferences | |
|
Yes — disabling may reduce personalisation |
You can manage cookie preferences through your browser settings or through BoomBet's cookie preference panel. Note that disabling essential cookies will prevent you from logging in or using the platform normally. Analytics and functional cookies can be disabled without affecting your ability to bet or play.
BoomBet does not use third-party advertising cookies or sell browsing data to ad networks. No BoomBet cookie data is shared with social media platforms for retargeting purposes.
7. Data Security
BoomBet takes data security seriously and applies multiple layers of protection to your personal and financial information:
- SSL/TLS encryption: All data transmitted between your device and BoomBet's servers is encrypted using industry-standard TLS 1.3 — the same level of protection used by major Pakistani banks;
- Password security: BoomBet never stores your password in plain text. Passwords are stored as salted cryptographic hashes. Even BoomBet's own technical staff cannot read your password;
- Payment security: Full card numbers are never stored on BoomBet's servers. Card payments are processed via PCI-DSS compliant payment processors. BoomBet stores only the last four digits of card numbers for reference;
- Two-factor authentication (2FA): BoomBet offers optional 2FA for your account. We strongly recommend enabling it. With 2FA active, logging in requires both your password and a time-sensitive code sent to your registered mobile number;
- Access controls: BoomBet enforces strict internal access controls — staff can only access player data that is directly relevant to their job function. Access logs are maintained and audited;
- Security monitoring: BoomBet's systems are monitored around the clock for unusual activity, login anomalies, and potential intrusion attempts.
Important: While BoomBet applies robust technical security, no system is completely infallible. You can significantly reduce your own risk by using a strong, unique password for your BoomBet account, enabling 2FA, and never sharing your login credentials with anyone. BoomBet will never ask for your password by phone, chat, or email.
In the unlikely event of a data breach that affects your personal information, BoomBet will notify you via your registered mobile number as quickly as reasonably possible and will take immediate steps to contain the breach and protect affected accounts.
8. Data Retention
BoomBet retains your personal data for as long as is necessary for the purposes set out in this policy, or as required by applicable legal obligations. The following retention periods apply:
- Active account data (identity, contact, financial details, betting history): retained for the duration of your account plus 5 years after account closure, to comply with anti-money laundering record-keeping requirements;
- KYC verification documents (CNIC copies, photographs): retained for 5 years from the date of verification or account closure, whichever is later;
- Payment transaction records: retained for 7 years from the date of each transaction, in line with financial record-keeping obligations;
- Support communications (chat transcripts, emails): retained for 3 years from the date of the communication;
- Marketing preferences and consent records: retained for the duration of your account and for 3 years after unsubscription or account closure;
- Website usage and analytics data: retained in anonymised, aggregated form for up to 2 years for platform improvement purposes.
When the relevant retention period expires, BoomBet securely deletes or anonymises the data so that it can no longer be attributed to an individual. BoomBet does not retain data "just in case" — if there is no legitimate reason to keep it, it is deleted.
9. Your Rights
As a BoomBet player, you have the following rights in relation to your personal data. These can be exercised at any time by contacting BoomBet support at support@boombet.ws:
Right to Access
You can request a copy of all personal data BoomBet holds about you at any time. BoomBet will respond within 30 days with a complete data report covering your account information, KYC records, payment history, and betting activity.
Right to Rectification
If any personal data BoomBet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact BoomBet support with the correct information and it will be updated within 10 business days.
Right to Erasure
You can request deletion of your personal data. BoomBet will comply where there is no overriding legal reason to retain it. Note that data subject to anti-money laundering retention requirements cannot be deleted before the mandatory retention period expires.
Right to Restrict Processing
You can ask BoomBet to restrict how it uses your data while a dispute or correction request is being resolved. During a restriction, BoomBet will continue to store your data but will not actively process it beyond what is legally required.
Right to Data Portability
You can request an export of the personal data you have provided to BoomBet in a structured, machine-readable format. This covers account information and transaction history and will be delivered as a secure file within 30 days of your request.
Right to Object
You can object to BoomBet processing your data for marketing purposes at any time — see Section 11. You can also object to processing based on legitimate interests, in which case BoomBet will review and cease that processing unless there are compelling grounds that override your objection.
To exercise any of these rights, contact BoomBet support at support@boombet.ws with the subject line "Data Rights Request." BoomBet will verify your identity before processing any request and will respond within 30 days. There is no charge for exercising your data rights.
10. Children's Privacy
BoomBet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on BoomBet, please contact us immediately at support@boombet.ws. We will investigate promptly, close the account, void any bets placed, return any deposited funds, and permanently delete all data associated with the account.
BoomBet takes underage access seriously and uses age verification steps at registration to reduce the risk. We also monitor for account activity patterns inconsistent with adult play and may request age verification documents from any player at any time.
11. Marketing Communications
BoomBet may send you promotional messages, bonus offers, and platform updates via SMS to your registered mobile number and/or by email, if you have opted in to receive marketing communications during registration or subsequently updated your preferences to allow them.
BoomBet will never send unsolicited marketing messages to players who have not opted in. If you change your mind and no longer wish to receive marketing communications from BoomBet, you can opt out at any time in one of the following ways:
- Reply STOP to any marketing SMS received from BoomBet;
- Click the "Unsubscribe" link in any marketing email from BoomBet;
- Update your communication preferences in your BoomBet account settings;
- Contact BoomBet support at support@boombet.ws and request removal from marketing lists.
Opting out of marketing communications does not affect your ability to use BoomBet or receive transactional messages about your account — such as deposit confirmation, withdrawal processing, and account security alerts. These operational messages are essential to your account and cannot be turned off.
12. Policy Updates
BoomBet may update this Privacy Policy from time to time to reflect changes in the platform, applicable data protection requirements, or our internal data handling practices. When material changes are made, BoomBet will notify you via SMS to your registered mobile number at least 7 days before the updated policy takes effect.
The current version of this Privacy Policy, along with the date it was last updated, is always available at boombet.ws/privacy-policy. The version number at the top of this document will be updated with each revision. If you continue using BoomBet after an updated Privacy Policy comes into effect, you are deemed to have accepted the updated terms.
For minor changes — such as clarifications that do not affect how your data is actually processed — BoomBet may update the policy without individual notification, but will always update the version number and last-updated date at the top of the page.
13. Contact & Complaints
If you have any questions about this Privacy Policy, how BoomBet handles your personal data, or you wish to exercise any of your data rights, please contact BoomBet's support team:
- Email: support@boombet.ws — use the subject line "Privacy Enquiry" for data-related queries;
- Live Chat: available directly on the BoomBet platform 24 hours a day, seven days a week — click the chat icon at any time;
- Data Rights Requests: email support@boombet.ws with subject "Data Rights Request" — responses within 30 days.
If you are not satisfied with BoomBet's response to a privacy complaint, you have the right to escalate your complaint through appropriate legal channels available in your jurisdiction. BoomBet will always cooperate in good faith with any legitimate privacy investigation.